1. Introduction & Organizational Info

D.V.M. Utilities, Inc. ("DVM," "we," "us," or "our") is dedicated to serving our customers and contacts to the best of our abilities. Part of that commitment involves the responsible management of personal information collected through our website, www.dvmutilities.com, and through any related interactions.

Our primary goals in processing this information include:

• Enhancing your experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving needs of our clients.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure the data we handle is protected against unauthorized access, disclosure, alteration, and destruction.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please contact us at info@dvmutilities.com or 586-979-0402.

This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. All such activities are conducted in strict compliance with applicable privacy laws.

2. Scope & Application

This privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are browsing www.dvmutilities.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed to the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

3. Data Storage & Protection

Data Storage

Personal information is stored on secure servers located in the United States. For services that require international data transfer, we ensure such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Processing Agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. These agreements require third parties to implement adequate technical and organizational measures to secure your data.

Transparency & Control

We believe in transparency and in giving you control over your personal information. You will always be informed of any significant changes to our sharing practices and, where applicable, given the option to consent to those changes.

Your personal information is disclosed only in accordance with this policy and only when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at info@dvmutilities.com or 586-979-0402.

4. Your Rights

We recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Below is an overview of your rights and how you can exercise them:

• Right of access (Art. 15 GDPR): You may request access to the personal information we hold about you and information about how we process it.
• Right to rectification (Art. 16 GDPR): If any personal information we hold about you is incorrect or incomplete, you may request its correction or completion.
• Right to erasure, "right to be forgotten" (Art. 17 GDPR): You may request the deletion of your personal information when it is no longer necessary for the purposes it was collected for, among other circumstances.
• Right to restriction of processing (Art. 18 GDPR): You may request that we restrict the processing of your personal information under certain conditions.
• Right to data portability (Art. 20 GDPR): You may receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller.
• Right to object (Art. 21 GDPR): You may object to the processing of your personal information under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
• Right to lodge a complaint (Art. 77 GDPR): You may lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at info@dvmutilities.com or 586-979-0402. We will respond to your request in accordance with applicable data protection laws and within the required timeframes. Please note that in some cases we may need to verify your identity to ensure the security of your personal information.

5. Cookies & Tracking Technologies

We value your privacy and are transparent about our use of cookies and other tracking technologies on www.dvmutilities.com. These technologies help ensure the smooth operation of our site, enhance your experience, and provide insights that help us improve.

Cookies are small data files placed on your device that let us remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How We Use These Technologies

• Essential cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent.
• Performance & analytics cookies: Collect information about how visitors use our website, which pages are visited most, and whether error messages are received. These help us improve our site.
• Functional cookies: Enable enhanced functionality and personalization, like remembering your preferences.
• Advertising & targeting cookies: Used to deliver more relevant advertisements, limit how often you see one, and measure campaign effectiveness.

Your Choices & Consent

Upon your first visit, our website presents a cookie consent banner where you can:

• Accept all cookies: Consent to the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies will be used to provide necessary website functions.
• Customize your preferences: Choose which categories of cookies you wish to allow.

6. International Data Transfers

We may transfer your personal information to locations outside of your country of residence, including countries that may have different data protection laws than your jurisdiction. Any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

7. U.S. Privacy Rights

For residents of the United States, the California Consumer Privacy Act (CCPA) provides specific rights regarding your personal information, in addition to what is described above.

Right to Know

You may request that we disclose what personal information we have collected, used, shared, or sold about you, and why. Specifically, you may request disclosure of:

• The categories of personal information collected.
• Specific pieces of personal information collected.
• The categories of sources from which we collected personal information.
• The purposes for which personal information is used.
• The categories of third parties with whom personal information is shared.
• The categories of information that are sold or disclosed to third parties.

Right to Delete

You may request that we delete personal information we have collected about you.

Right to Correct

You may ask us to correct inaccurate information that we have about you.

Right to Limit

You can request that we only use your sensitive personal information (for example, your Social Security number or genetic data) for limited purposes, such as providing you with the services you requested.

Right to Opt-Out

D.V.M. Utilities, Inc. does not sell or share personal information. In the event your data is sold or shared, you may exercise your right to opt out of that sale or sharing by submitting a request through the contact details below.

Right to Non-Discrimination

You have the right to be protected from discrimination for exercising your privacy rights.

Sensitive Personal Information

We only process sensitive personal data with your prior consent and only for specific purposes disclosed at the time of collection. You may withdraw your consent at any time by contacting us at info@dvmutilities.com.

Submitting Requests

You may submit a request by emailing info@dvmutilities.com or calling 586-979-0402. We will compare the information you submit with the information in our records to verify your request, then respond in accordance with applicable requirements.

Appealing a Decision

To appeal a decision we make regarding your request, please contact us within 60 days of receiving our response, using the email or phone number above. In your appeal, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.

8. Policy Updates & Changes

We may update this privacy policy from time to time to reflect changes in legal requirements, industry standards, or our business operations. Any updates will be communicated transparently and in accordance with applicable data protection laws.

Notification of Changes

In the event of significant changes that may affect your rights or how we handle your personal information, we will provide notice through prominent means, such as email, website notifications, or other appropriate channels. We will also update the effective date at the top of this document.

Reviewing Changes

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes signifies your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise any of the rights described above, please reach out — we're here to help.